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Fatafatbuy (Frequently Asked Questions)

Account Related

  • 01. What is "My Account"?

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    As a privileged Fatafatbuy member, you are automatically provided the option of using "My Account", which is a highly convenient and personalized database where you can store and update personal details like shipping address, telephone number and email id. Apart from this, you have the option of changing your password here as well as tracking your order status and details pertaining to all your transactions with us.

  • 02. Is it essential to have a Fatafatbuy account to shop?

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    Although not mandatory, we strongly recommend that you register with fatafatbuy and use your fatafatbuy account to avail maximum benefits while shopping with us.

Order Related

  • 01. How do I know if my order has been confirmed?

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    Once your order has been processed, you will immediately receive a Confirmation E- Mail as well as Confirmation SMS from us, informing you about your order details. The mail will provide you a specific Order Reference Number, which you can quote as a reference for any further communication with us.

  • 02. Can I order a product that is "Out of Stock"?

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    Sorry, you cannot order a product that is "out of stock". However, you can revisit our website later to check whether it is "in stock" and place your order then.

  • 03. How can I track my order?

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    ✓ Once we accept your order, you will receive an Order Confirmation Email as well as SMS from us, mentioning your order details along with your order number.
    ✓ Thereon, for updated status of your order, please log on to fatafatbuy.com and proceed to "My Account"
    ✓ There you will find the option of "My Orders". If you click on the same, you will find you order details as well as the current status of your order mentioned against each product in your order.
    ✓ In case you require any more clarification, you can touch base with our customer care team and quote your order number for further assistance.

  • 04. How do I comprehend the status of my order under "My Orders"?

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    Under "My Orders" in "My Account", your order status against each product could be displayed as follows:
    1. Non Verified: This means your order is yet to be verified and authenticated by Fatafatbuy.
    2. Verified: This means your order has been verified and authenticated by Fatafatbuy, and is being processed.
    3. Cargo Ready/ Cargo Shipped: This signifies that the product is ready to be shipped, or has been shipped.
    4. Cargo Delivered/Order Successful: This indicates that your order has been delivered to you successfully.
    5. Order Cancelled: This denotes that your order has been cancelled.

  • 05. How can I cancel an order?

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    To cancel an order, you need to log on to fatafatbuy.com
    Upon proceeding to "My Account", click on "My Orders"
    You will find a "cancel order" link below each of the products in your order.
    Please click on the link to cancel the particular product in your order.
    Kindly note that the option for cancellation is available only till the time the order is not shipped. Once your order is shipped and is in transit, you cannot cancel your order.

Rrturn and Cancellation Related

  • 01. What is Fatafatbuy´s return policy?

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    Fatafatbuy´s Return Policy is for a maximum period of 30 days from the date of delivery only. Under our 30-day Replacement Guarantee, you can make an exchange if you are not satisfied with the product within 30 days of delivery.
    Important Note: Under the above 30-day replacement guarantee, please note that you need to return the product in the original condition that you had received the same. We reserve the right to refuse taking back products in the following situations: ‐ Physically damaged products
    ‐ Products with interfered or omitted serial / UPC numbers
    ‐ Used or installed products
    ‐ Product without accessories, manufacturer’s box, warranty card or original invoice.

  • 02. How do I return a faulty or damaged product for a fresh replacement?

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    In case the product was delivered to you in a damaged condition, please get in touch with Customer Care immediately for further assistance. To avoid such situations, we strongly recommend that you check the product or packing box thoroughly before accepting delivery.

  • 03. How long will it take to process my cancellation request?

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    Once you have requested for a cancellation, we process the same within 1-2 days of accepting your request, and send you a confirmation mail that we have refunded the payment to your account. It might take a few more days for the same to reflect in your account, based on your bank´s operational efficiency.

Reviews Related

  • 01. Guiding principle for Writing Product Reviews

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    If you have used a particular product on fatafatbuy, you can utilize your experience to post a review of the product on our website for the benefit of other customers, using the following guidelines:

    1. Please review only those products that you have actually used so that your review proves beneficial to other users.
    2. Try to make your review informative and interesting.
    3. Please ensure that what you post is factually correct.
    4. Use simple words and maintain clarity of expression.
    5. Please remember that just as you are reviewing a product to help someone make an informed decision, someone else is reviewing a product of your choice to help you in return. So please refrain from giving wrong reviews at all costs.

  • 02. What's Not Allowed ?

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    The following is a list of strict no-no’s when it comes to writing reviews:
    • Copied Content or plagiarism
    • Reviewing some other product instead of the one in concern
    • Using provocative/offensive/abusive language
    • Embedding HTML in text
    • Using the review as a means to promote your own company
    • Using false ids or attempting to spam
    • Using Publicity content
    • Using any language apart from English
    • Giving inappropriate details or promoting other products or services

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