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Products And Delivery Related

  • 01. Do I get warranty over the goods I purchase on fatafatbuy?

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    Since the products sold on fatafatbuy are sourced either directly from reputed manufacturers or from authorized distributors /dealers or authorized channel partner of reputed brands, all products come with at least one-year manufacturer’s warranty, and you can avail servicing of these products in any authorized service centers of the brand, across India.

    All our goods have free insurance coverage against theft or damage during the transit process.

  • 02. Are there any delivery charges ?

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    The delivery charge for any particular product is mentioned on its "product specification page" if any applicable.

  • 03. What is the expected delivery time?

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    The estimated delivery time is mentioned against each product, although it may fluctuate based on the destination and the product’s availability. We try our best to ensure that our merchants maintain adequate stocks of their respective products.

    If the product you have ordered is in stock, the same will be dispatched the very next day via nationwide courier that will take a total time-span of about 3-4 business days for delivery. In case the product is not in stock with our merchants, we will try our level best to procure the same at the earliest and ensure that it is delivered to you within 1-2 weeks.

    For delivery to locations where courier service is not available, we will dispatch the product by Registered Post or Speed Post.

  • 04. What is the process of delivery?

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    Delivery of all our products is undertaken only by renowned nationwide courier services. All items are insured for theft & damages while in transit. If your specified postal address is not within the reach of the courier services, your goods will be dispatched by Registered Post or Speed Post under the Indian Postal Service.

    If you want goods to be delivered to a particular location that is not covered by our courier services, it is best that you get in touch with our Customer Care Personnel for further assistance.

  • 05. Are there any hidden costs ?

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    Absolutely No ! There are no hidden costs when you are shopping on fatafatbuy. The total amount you need to pay is clearly mentioned on the product specification page and is inclusive of all charges.
    When you are making an online payment, the amount that you pay is final, and does not have any hidden charges whatsoever.

  • 06. How can I check whether a product is available for delivery at my desired pincode?

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    In the Product Specification page, you will find the option "Enter pincode to check serviceability". Please enter your pincode in the field next to the option.
    You will immediately get a pop up confirmation stating whether the product can be delivered at the mentioned pincode or not.
    If you find that the product is not available at your desired pincode, please feel free to contact Customer Care to get a viable solution.

  • 07. Does Fatafatbuy deliver globally?

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    Please note that Fatafatbuy delivers only within India. Although you can log on to our website and shop from anywhere in the world, you have to specify a shipping /billing address within India only.

  • 08. What about products packaging ?

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    Our products packaging standard is of extremely high quality and water proof in order to avoid any damage or loss during transit or shipping. Additionally, all delicate products are protected with ample layers of bubble wrap.

  • 09. What ought to be done if I find my product has been unwrapped or damaged at the time of delivery?

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    We have high quality packing standards to prevent any losses during transit. For your own benefit,you are kindly requested to thoroughly examine the product before accepting delivery. Please do not accept any product that is unwrapped or damaged, and give a call to Customer Care immediately.

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